Thursday, April 5, 2012

TIPS for Passing the Performance Improvement Portion of your upcoming Accreditation Surveys

TEN STEPS TO PASSING PI PERFORMANCE DURING DME ACCREDITATION SURVEY
Here is a checklist to help DME companies, Home HEALTH AGENCIES, IDTF, Dialysis, CORF, HOSPICE, AND THE LIST GOES ON...., pass accreditation in their PI Performance efforts:

1. Identify adequate categories of studied indicators.
In other words, look at quality indicators, accuracy, completeness in:
employee records, billing practices, regulatory compliance, financial solvency, strategic management etc. It's not just about customer satisfaction.
However, you may emphasis some while putting others on hold for revisiting later. You need to have on-going activities consistently and a complete plan over time. You do not have to look at ALL indicators ALL the time so that the PI responsibilities amount to a financial burden for the company.

2. Identify your sample sizes and stick to them.
If you say you will sample 50% or 30% or 100%, then come close.

3. Identify goals and realistic, acceptable outliers.

4. Develop a tool to adequately collect the data for each indicator. Use quantifiable ratings when possible (like a numerical rating system)
And use it.

5. Identify a person responsible to collect the data.
This can be identified by a job title.
Make sure the person does it.

6. Identify the frequency of data collection, analysis and reporting.
Stick to the stated plan

7. (Usually forgotten) Turn the data into usable information. Analyze it. Identify strengths, weaknesses.

8. Turn the analysis into Performance Improvement Plans (also usually left out and the most important aspect of a PI Process). Will you, based upon the analysis of the data collected:
Change processes?
Change policy?
re-train employees?
Switch to another brand of product?
Increase/improve/change customer training?
Change billing companies?
Outsource billing or bring it in-house?
Outsource deliveries?
Drop or add product categories or vendors?
etc. (these are examples, but not comprehensive nor complete list of possible plans)
STATE YOUR PLAN!

9. When will you re-evaluate your process changes? How?

10. DOCUMENT, document, document.
Your P&P Manual must describe processes you will institute to accomplish these steps. Your PI activities records must show ongoing work on these processes.

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